Shipping policy

Woodhaven.wiki strives to make household shopping simple, predictable, and transparent. This Shipping Policy explains shipping charges, processing, delivery, order-address requirements, and circumstances that may affect delivery.

1. Shipping Charges

We offer free shipping on orders of $10.00 or more.

For orders with a merchandise subtotal under $10.00, a $5.99 shipping charge will apply.

Unless otherwise stated during checkout, the applicable shipping charge will be displayed before the customer completes the purchase.

2. Order Processing

After an order is successfully submitted and payment authorization is obtained, we generally begin processing the order for fulfillment.

Processing time may vary depending on:

  • Product availability;
  • Order volume;
  • Payment verification;
  • Warehouse operations;
  • Weekends and holidays;
  • Address verification; and
  • Other logistical circumstances.

An order confirmation indicates that we received the order request; it does not necessarily mean that the order has already shipped.

3. Delivery Estimates

Estimated delivery times may vary depending on destination, carrier, inventory location, shipping method, and other logistical circumstances.

Shipping estimates are not guarantees unless a guaranteed delivery commitment is expressly stated.

Severe weather, natural disasters, carrier interruptions, transportation delays, incorrect addresses, public holidays, and other circumstances beyond our reasonable control may delay delivery.

4. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Any special delivery information requested during checkout.

If an address is incorrect and the package cannot be delivered, additional shipping or reshipment costs may apply depending on the circumstances.

5. Tracking

When tracking information is available, it may be provided to the customer through the applicable order or shipping communication.

Tracking information is supplied by the carrier and may not update immediately after shipment.

6. Lost, Damaged, or Delayed Packages

If a package appears to be lost, significantly delayed, or damaged, customers should contact us at:

[email protected]

Please provide the order number and a description of the problem.

We may request photographs, carrier information, tracking details, or other documentation reasonably necessary to investigate the issue.

7. Damaged Merchandise

If merchandise arrives damaged, please preserve the product and packaging when reasonably possible and contact us promptly.

Photographs of the damaged product, outer packaging, shipping label, and internal packaging may help us determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate remedy.

8. Undeliverable Packages

A shipment may become undeliverable because of:

  • Incorrect address information;
  • Missing apartment or unit number;
  • Refusal of delivery;
  • Repeated unsuccessful delivery attempts;
  • Carrier restrictions; or
  • Other circumstances affecting delivery.

When a package is returned to us, we may contact the customer regarding available options.

9. Shipping Restrictions

Certain products or destinations may be subject to logistical restrictions imposed by carriers or applicable law.

If we determine that an order cannot reasonably be shipped to the selected destination, we may contact the customer regarding cancellation, modification, or another available solution.

10. Multiple Shipments

Products from a single order may, where operationally necessary, be shipped separately.

Separate shipments do not necessarily constitute separate orders and may arrive at different times.

11. Shipping and Consumer Rights

Nothing in this Shipping Policy is intended to waive rights provided by applicable federal or District of Columbia law.

Woodhaven.wiki seeks to provide accurate shipping information and avoid misleading representations regarding delivery, charges, product availability, or order status, consistent with the District of Columbia's consumer-protection requirements.